Privacy policy

Last updated: September 18, 2026

This Privacy Policy explains how NORYX PARTNERS LLC, operating as Riley & James (“Riley & James”, “we”, “us”, or “our”), collects, uses, discloses, and otherwise processes your personal information when you visit, use, or make a purchase from our website, communicate with us, or otherwise interact with our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and other individuals whose personal information we collect.

1) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, operational requirements, or applicable legal and regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this page and take any additional steps required by applicable law.

2) How we collect personal information

We may collect personal information directly from you, automatically when you use our Services, and from third parties that help us operate our business.

The personal information we collect depends on how you interact with us and which features of the Services you use.

3) Personal information we collect

Information you provide directly to us

Depending on how you use our Services, we may collect information such as:

  • Contact information: Name, email address, telephone number, billing address, and shipping address
  • Order information: Products purchased, order details, transaction history, payment status, shipping information, returns, refunds, and exchanges
  • Account information: Account login information and other account-related details, if you create an account
  • Customer support information: Messages, inquiries, feedback, reviews, and other communications you send to us
  • Marketing preferences: Your preferences regarding promotional emails, advertising, and other marketing communications

You may choose not to provide certain personal information; however, doing so may prevent you from using certain features of the Services or completing a purchase.

Information collected automatically

When you interact with our website or Services, we and our service providers may automatically collect certain information about your device and activity through cookies, pixels, tags, log files, and similar technologies.

This information may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Device identifiers
  • Pages viewed and links clicked
  • Date and time of visits
  • Referring website or source
  • Shopping and browsing activity
  • Interactions with advertisements
  • Approximate location derived from your IP address

Information we receive from third parties

We may receive personal information from third-party companies and service providers that help us operate, market, analyze, and improve our Services. These may include:

  • Shopify: Our e-commerce platform provider, which helps us host our online store, manage orders, process transactions, and operate our Services
  • Meta (Facebook and Instagram): Which may be used for advertising, campaign measurement, audience creation, and marketing optimization
  • Google: Which may be used for advertising, analytics, campaign measurement, and marketing optimization
  • Payment processors: Which securely process payments and provide transaction confirmations
  • Shipping and logistics providers: Which help fulfill and deliver customer orders and provide shipment tracking
  • Analytics and technology providers: Which help us understand website usage, troubleshoot technical issues, and improve our Services

4) How we use personal information

We may use your personal information for purposes including:

  • Processing and fulfilling purchases, payments, orders, deliveries, returns, exchanges, and refunds
  • Creating and managing customer accounts
  • Communicating with you about your purchases, account, or customer service requests
  • Providing customer support
  • Operating, maintaining, and improving our website and Services
  • Personalizing your shopping experience
  • Detecting, investigating, and preventing fraud, abuse, security incidents, and other potentially unlawful activity
  • Protecting the rights, property, and security of Riley & James, our customers, and others
  • Complying with applicable laws, regulations, legal processes, and governmental requests
  • Sending marketing and promotional communications where permitted by applicable law
  • Measuring, analyzing, and improving advertising and marketing campaigns
  • Displaying advertising that may be relevant to your interests, subject to applicable law and your available privacy choices

5) Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, maintain website functionality, understand how visitors use our Services, prevent fraud, perform analytics, and support advertising and marketing activities.

Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or advertising purposes.

You may be able to manage certain cookie preferences through your browser settings or through privacy controls made available on our website. Blocking certain cookies may affect the functionality or availability of some parts of the Services.

6) How we disclose personal information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our Services, fulfill transactions, or for other purposes described in this Privacy Policy.

These third parties may include:

  • Shopify and other e-commerce technology providers
  • Payment processors and financial service providers
  • Shipping, fulfillment, and logistics providers
  • Customer support providers
  • Website hosting, IT, cybersecurity, and technical service providers
  • Analytics providers
  • Advertising and marketing partners, including Meta and Google
  • Professional advisers such as accountants, attorneys, and consultants
  • Government agencies, regulators, courts, or law enforcement where disclosure is required or permitted by law

We may also disclose personal information in connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or other business transaction involving all or part of our business.

7) Sale, sharing, and targeted advertising

We do not sell your personal information for money.

However, certain U.S. state privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly. As a result, our use of certain advertising, analytics, cookies, pixels, or similar technologies may be considered a sale or sharing of personal information or the processing of personal information for targeted advertising under applicable law.

Where required by applicable law, eligible consumers may opt out of these activities through any “Your Privacy Choices”, “Do Not Sell or Share My Personal Information”, or similar privacy choice made available on our website, or by contacting us using the information provided below.

Where required by applicable law and supported by our website technology, we also recognize applicable browser-based opt-out preference signals, such as Global Privacy Control (GPC).

8) Third-party websites and services

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or other practices of these third parties. We encourage you to review the privacy policies and terms of any third-party website or service you visit.

9) Children's privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

10) Your U.S. privacy rights

Depending on your state of residence and subject to applicable law, you may have certain rights regarding your personal information. These rights may include:

  • The right to know or access the personal information we maintain about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of certain personal information
  • The right to obtain a portable copy of certain personal information
  • The right to opt out of the sale of personal information where applicable
  • The right to opt out of the sharing of personal information for cross-context behavioral advertising where applicable
  • The right to opt out of certain targeted advertising where applicable
  • The right to limit certain uses or disclosures of sensitive personal information where applicable
  • The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights
  • The right to appeal certain decisions regarding a privacy request where provided by applicable state law

These rights are not absolute and may be subject to limitations, exceptions, or eligibility requirements under applicable law.

11) How to exercise your privacy rights

To submit a privacy request, you may contact us at:

Email: contact@shoprileyandjames.com

You may also use any privacy request or opt-out mechanism made available through our website.

When permitted or required by law, we may need to verify your identity before completing your request. We may request information reasonably necessary to confirm that you are the individual to whom the personal information relates.

Where applicable, you may use an authorized agent to submit a privacy request on your behalf. We may request proof that the agent is authorized to act for you and may require you to verify your identity directly with us.

If we deny a request and applicable state law gives you a right to appeal our decision, you may submit an appeal by contacting us at contact@shoprileyandjames.com and stating that you are requesting an appeal of a privacy decision.

12) Marketing communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link provided in the applicable email.

Even if you opt out of promotional communications, we may still send you non-promotional communications relating to your orders, transactions, account, customer service requests, or other Service-related matters.

13) Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system, website, transmission method, or electronic storage system can be guaranteed to be completely secure. You should therefore use appropriate care when providing personal information online.

14) Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, complying with legal, tax, accounting, and regulatory requirements, resolving disputes, preventing fraud, and enforcing our agreements.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

15) International data transfers

Our service providers may process or store personal information in the United States or in other countries where they or their service providers operate.

As a result, your personal information may be processed outside the state or country in which you reside and may be subject to different data protection laws.

16) Contact information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, you may contact us using the information below.

  • Store name: Riley & James
  • Company name: NORYX PARTNERS LLC
  • Employer Identification Number (EIN): 41-3638941
  • Business address: 30 North Gould St Ste R, Sheridan, Wyoming 82801, United States

Riley & James is operated by NORYX PARTNERS LLC and currently serves customers within the United States.

Customer support details:

Customer support hours (Eastern Time):

  • Monday to Friday: 9:00 AM–5:00 PM
  • Saturday & Sunday: 10:00 AM–5:00 PM

We aim to respond to all inquiries within 24 hours on business days.