Cancellation Policy
Last updated: September 18, 2026
At Riley & James, we understand that plans can change. Please review our cancellation policy below.
Order cancellations
If you wish to cancel your order, you must notify us within 12 hours of placing your order.
Cancellation requests submitted after this period may not be accepted if the order has already entered processing or has been shipped.
If your order cannot be canceled in time, you will need to wait until it is delivered and then follow our return process in accordance with our Return & Refund Policy.
How to request a cancellation
To request a cancellation, please contact our customer support team as soon as possible using the details below. Please include your order number for faster assistance.
Submitting a cancellation request does not guarantee that the order can be canceled. If the order has already been processed or shipped, cancellation may no longer be possible.
Contact information
- Store name: Riley & James
- Company name: NORYX PARTNERS LLC
- Employer Identification Number (EIN): 41-3638941
- Business address: 30 North Gould St Ste R, Sheridan, Wyoming 82801, United States
Riley & James is operated by NORYX PARTNERS LLC and currently serves customers within the United States.
Customer support details:
- Email: contact@shoprileyandjames.com
- Phone: +1 617-982-1077
Customer support hours (Eastern Time):
- Monday to Friday: 9:00 AM–5:00 PM
- Saturday & Sunday: 10:00 AM–5:00 PM
We aim to respond to all inquiries within 24 hours on business days.