Return and Refund Policy

Last updated: September 18, 2026

At Riley & James, we want you to feel confident when shopping with us. If something is not right, we have made our return and refund process clear and straightforward.

1) Return eligibility

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unworn, and unwashed
• All original tags and packaging must be intact
• Proof of purchase, such as your order number or receipt, is required

Items returned without prior approval or sent to an address not provided by us will not be accepted.

2) Non-returnable items

The following items are not eligible for return:

• Underwear, swimwear, and socks, for hygiene reasons
• Personalized or custom-made items
• Gift cards or store credit
• Items showing signs of wear, damage, alteration, or washing

Any exceptions will be clearly stated on the applicable product page.

3) How to start a return

To initiate a return, please contact us at:

Email: contact@shoprileyandjames.com

Please include:

• Your order number
• The name used on the order
• The reason for the return
• Clear photos, if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide the applicable return address and detailed return instructions. Returns sent without prior approval will not be processed.

4) Return shipping

• For returns due to a change of mind, size issue, or personal preference, return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping method and retaining proof of shipment.
• Original shipping costs, if any, are non-refundable unless otherwise required by applicable law.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item, we will cover the applicable return shipping costs or provide another appropriate solution at no additional cost to you.

5) Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are processed within 7–10 business days and issued to the original payment method used at checkout.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

6) Exchanges

If you need a different size, color, or product, we are happy to assist with an exchange where available.

To request an exchange, please contact us at contact@shoprileyandjames.com with your order number and details of the item you would like to exchange.

Our customer support team will provide you with the applicable instructions. Exchanges are subject to product availability.

7) Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide clear photos showing the issue.

After reviewing your request, we will offer an appropriate resolution, which may include a replacement or full refund at no additional cost to you.

8) Order cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not already been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the item must be returned after delivery in accordance with this Return & Refund Policy.

9) Late or missing refunds

If you have not received your refund:

• Check with your bank, credit card issuer, or payment provider
• Allow sufficient time for the refund to be processed and posted
• Contact us if more than 15 business days have passed since your refund was approved

10) Consumer rights

This Return & Refund Policy does not limit or exclude any rights you may have under applicable federal, state, or local consumer protection laws.

11) Contact information

• Store name: Riley & James
• Company name: NORYX PARTNERS LLC
• Employer Identification Number (EIN): 41-3638941
• Business address: 30 North Gould St Ste R, Sheridan, Wyoming 82801, United States

Riley & James is operated by NORYX PARTNERS LLC and currently serves customers within the United States.

Customer support details:

• Email: contact@shoprileyandjames.com
• Phone: +1 617-982-1077

Customer support hours (Eastern Time):

• Monday to Friday: 9:00 AM–5:00 PM
• Saturday & Sunday: 10:00 AM–5:00 PM

We aim to respond to all inquiries within 24 hours on business days.