Payment Policy
Last updated: September 18, 2026
We aim to make your shopping experience as simple, secure, and convenient as possible. Below you will find information about the payment methods we accept and how payments are processed.
1) Accepted payment methods
We accept the following secure payment methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
Available payment options may vary depending on your device, location, and payment provider. All available payment methods will be displayed at checkout.
2) Payment timing
Payment is required at the time your order is placed. Orders are processed only after payment has been successfully authorized.
If your payment is declined or cannot be authorized, your order may not be completed.
3) Payment security
Payments are processed through secure payment gateways and payment providers using encrypted technology designed to protect your payment information.
Riley & James does not directly process or store your full credit or debit card details. Payment information is handled by the applicable payment provider in accordance with its security and privacy practices.
4) Currency
All prices and payments on our website are displayed and processed in U.S. dollars (USD), unless otherwise stated.
If your payment method or bank account uses a different currency, your bank, credit card issuer, or payment provider may apply currency conversion fees, foreign transaction fees, or other charges. These fees are determined by your financial institution and are not controlled by Riley & James.
5) Sales tax
Applicable sales tax may be calculated and added at checkout based on the shipping destination, the products ordered, and applicable state or local tax requirements.
The final amount charged, including any applicable taxes, will be displayed before you complete your purchase.
6) Refunds
Approved refunds are issued to the original payment method used at checkout, unless otherwise agreed or required by applicable law.
Once a refund has been processed by us, your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.
For more information about returns and refunds, please refer to our Return & Refund Policy.
7) Payment authorization and verification
For security and fraud-prevention purposes, some transactions may be subject to additional verification before an order is processed.
We reserve the right to decline or cancel an order if we are unable to verify payment information or if we reasonably suspect that a transaction is unauthorized or fraudulent, subject to applicable law.
8) Questions or payment issues
If you experience any issues during checkout or have questions regarding a payment, please contact our customer support team using the details below.
9) Contact information
- Store name: Riley & James
- Company name: NORYX PARTNERS LLC
- Employer Identification Number (EIN): 41-3638941
- Business address: 30 North Gould St Ste R, Sheridan, Wyoming 82801, United States
Riley & James is operated by NORYX PARTNERS LLC and currently serves customers within the United States.
Customer support details:
- Email: contact@shoprileyandjames.com
- Phone: +1 617-982-1077
Customer support hours (Eastern Time):
- Monday to Friday: 9:00 AM–5:00 PM
- Saturday & Sunday: 10:00 AM–5:00 PM
We aim to respond to all inquiries within 24 hours on business days.