Shipping policy

Last updated: September 18, 2026

Our goal is to ensure a smooth, transparent, and reliable shipping experience. Please review the information below to understand how orders are processed and delivered.

1) Shipping area

We currently ship exclusively within the United States. Orders are dispatched to the delivery address provided by the customer at the time of purchase.

2) Shipping costs

  • Free shipping: All orders within the United States qualify for free shipping.
  • No hidden fees: All applicable costs are clearly shown at checkout.

3) Order processing time

  • Processing time: Orders are processed within 1–3 business days (Monday to Friday).
  • Order cut-off time: Orders placed before 10:00 PM Eastern Time (ET) are processed the same business day when possible.
  • Weekend & holiday orders: Orders placed on weekends or U.S. public holidays are processed the next business day.

4) Delivery time

  • Estimated transit time: 5–9 business days (Monday to Friday), depending on the delivery location.
  • Total estimated delivery time: 6–12 business days (processing + shipping).

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, high-volume periods, or logistical disruptions.

5) Shipping carriers

We work with trusted delivery partners, which may include:

  • USPS
  • UPS
  • FedEx
  • Other reputable carriers, depending on destination and operational availability

Carrier selection depends on the delivery destination and operational availability.

6) Tracking information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details.

Tracking information typically becomes available within 24–48 hours after dispatch.

7) Address changes

  • Please ensure that your shipping address is complete and correct at checkout.
  • Address changes may be requested within 12 hours of placing your order, provided the order has not yet been processed or shipped.
  • Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

8) Failed or undeliverable shipments

If a delivery fails due to an incorrect or incomplete address provided by the customer, or if the package is not collected or accepted where applicable, the order may be returned by the carrier.

  • Refunds: We do not offer refunds for failed deliveries caused by incorrect or incomplete address information provided by the customer at checkout.
  • Reshipment: A reshipment may be arranged, subject to an additional shipping fee to cover the cost of resending the order.

9) Lost or damaged packages

If your order arrives damaged or appears to have been lost in transit, please contact us within 7 days of delivery or, in the case of a lost package, within 7 days of the expected delivery date.

We will review the issue and, where appropriate, investigate the shipment with the carrier. Depending on the circumstances, we may offer a replacement or refund.

10) Missing items

If an item is missing from your order, please contact us within 7 days of receiving your package so that we can investigate and resolve the issue promptly.

11) Contact information

  • Store name: Riley & James
  • Company name: NORYX PARTNERS LLC
  • Employer Identification Number (EIN): 41-3638941
  • Business address: 30 North Gould St Ste R, Sheridan, Wyoming 82801, United States

Riley & James is operated by NORYX PARTNERS LLC and currently sells and ships orders within the United States.

Customer support details:

Customer support hours (Eastern Time):

  • Monday to Friday: 9:00 AM–5:00 PM
  • Saturday & Sunday: 10:00 AM–5:00 PM

We aim to respond to all inquiries within 24 hours on business days.